FAQ's

Bookings & Appointments

How do I make a booking?

Click on the Book Now button featured on our Home Page or visit our Booking App to secure your spot in seconds. 

Our automated system lets you view real-time practitioner availability, select your preferred date and time, and customise your treatment options on the spot. By utilising these seamless digital platforms, we keep our operations efficient and focus 100% of our energy on delivering uninterrupted excellence when it comes to your premium mobile massage therapy session.

What are your operating hours?

We operate 3 days a week to fit seamlessly into your active schedule, work commitments, and training routines. Our appointment hours are:

Friday: 12:00 PM – 8:00 PM
Saturday to Sunday: 10:00 AM – 6:00 PM

Do you charge extra for weekend bookings?

No. We know life in the Bathurst region doesn't stop on the weekend. Whether you're playing local sport, heading to the gym, working a physically demanding job, getting outdoors, or simply using your weekend to recover, we believe looking after your body shouldn't come with an extra charge. Our standard rates apply to weekend bookings, with no weekend surcharges and no hidden fees. Because your recovery shouldn't have to wait.

What is your cancellation policy?

We understand that life, work, and training schedules can change unexpectedly. Because we hold your specific time slot and plan our mobile travel routes around your booking, we kindly ask for at least 24 hours notice if you need to reschedule or cancel your appointment. Please note that cancellations or changes made with less than 24 hours notice may incur a cancellation fee and may incur a booking fee on your next visit.

Do I need to provide or set up anything?

We bring the entire professional setup straight to your door — including a premium massage table, fresh linens, professional oils, and our complete clinical toolkit. All we need from you is a clear floor space (roughly 3m x 2m) where we can safely set up the table and move around it freely. For everyone's safety and to help us provide an uninterrupted treatment, please ensure all pets are securely kept in another room or suitable area before your appointment begins. This allows us to work safely and helps create a calm, professional treatment environment.

How do I book the Muscle Relief Clinic for an event?

To secure your preferred date, a 50% non-refundable booking deposit is required at the time of booking. For availability, bookings and complete details on our event packages and pricing, please visit our online booking app.

Service, Treatments & Upgrades

What free modality upgrades can I choose to included in my session?

You can choose up to a maximum of two (2) premium modality upgrades per session to include at no extra charge. If you'd like to incorporate more than two modalities, additional charges may apply depending on the techniques selected.

•  Cupping: Targeted cupping to help release areas of muscular tightness, restriction and stagnation.
•  Clinical Gua Sha (IASTM): Precision instrument-assisted soft tissue work for areas of persistent muscular tension.
•  PNF Stretching: Contract-relax stretching designed to improve mobility and help release restricted movement.
•  Sports Strapping & Taping: Targeted taping to provide additional support and stability during movement.
•  Hot Stone Therapy: Therapeutic heat combined with massage to encourage relaxation and ease muscular tension.
•  Aromatherapy: A relaxing essential-oil experience designed to complement your massage.
•  Scalp Therapy: Focused work for scalp tension, particularly after periods of stress or prolonged screen time.
•  Jaw Therapy: Targeted massage for jaw, facial and surrounding muscle tension.
•  Feet Therapy: Focused treatment for tired, overworked feet and areas of foot and plantar tension.

I need sports taping after my massage. How does that work?

Mobile massage sessions with added taping upgrades will wrap up 10 minutes early so you can rinse off the oils around the taping site. While you wash the oils off in preparation for your taping, we will pack down our equipment and meet you after you have redressed into your sports attire for your taping. We will then apply your tape to your fresh, clean skin so it stays secure. 

For event bookings, we adjust our technique by avoiding massage oils on the area that needs support. Instead, we use dry work and specialised lotions, followed by a fast-drying alcohol rub to guarantee the tape sticks firmly on-site. at cancellations or changes made with less than 24 hours notice may incur a cancellation fee and may incur a booking fee on your next visit.

Are your practitioners qualified, insured, and first-aid certified?

Yes, our therapists hold advanced professional qualifications in remedial therapy, comprehensive professional indemnity and public liability insurance, and maintain current First Aid and CPR certifications. We do not compromise on safety, skill or legal protection for us or our clients, ensuring that your care is delivered by highly trained experts who are fully equipped to handle any situation with absolute clinical confidence.

Pricing, Rewards & Health Funds

Do you offer any rewards or special deals?

Yes! We offer client loyalty rewards to thank you for choosing The Muscle Relief Clinic for your ongoing recovery and maintenance. For every 5 completed appointments, you'll unlock $30 off your next treatment. There’s no membership fee, no points to keep track of and no complicated sign-up process — simply book and complete your treatments, and your reward will be applied to your next eligible session.

Reward terms: Your $30 reward must be redeemed within 3 months of completing your fifth appointment. Rewards cannot be transferred, exchanged for cash, or combined with other discounts or promotional offers.

Do you offer private health fund rebates?

At this stage, The Muscle Relief Clinic does not process private health fund rebates. We operate independently, which allows us to keep our treatment model simple, flexible and focused entirely on the individual client. By operating outside the private health fund system, we can avoid the additional administration and restrictions associated with rebate-based services. This allows us to maintain competitive treatment rates while including a range of premium treatment techniques and modality upgrades at no additional charge. Our focus is on delivering high-quality, personalised care with transparent pricing — without the need for a health fund claim.

If I can't claim a rebate, am I losing money?

Not necessarily. While our services aren't eligible for private health fund rebates, our pricing is designed to provide excellent value. Every session includes two complimentary modality upgrades, professional equipment, and treatment delivered by highly experienced practitioners. Rather than separating treatment techniques into multiple paid add-ons, we aim to give you more flexibility within your session while keeping our pricing straightforward and transparent. For clients without suitable extras cover — or those who prefer the convenience and personalised approach of private treatment — our model offers a straightforward alternative focused on quality care, flexibility and value.